Customer Charters

September 6, 2016


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 The fixture between Swindon Town and Bristol Rovers.

After 59 minutes 43 seconds on Saturday 27th August 2016.

 You could well argue that the football side of the fixture ended towards the end of the first half.

Following the torrential downpour, there was nothing resembling genuine football evident.

Every football club has a Customer Charter which is supposed to cover such issues.

The stance taken by EFL League ONE clubs on abandoned matters is very varied.

There is a strong argument to suggest that this aspect of the Customer Charters should be stipulated. 

The EFL Regulations on Abandoned Matches simply state that: “Every Club must have a publicly stated policy regarding ticket refunds or other arrangements for abandoned Matches.”

A common and agreed league-wide policy might be preferable.

What do the Customer Charter policies of League One sides on matches abandoned after half-time state?

The results are shown below.  

GROUP ONE – Reduced Price


GROUP TWO – Half-Price Tickets

Bolton Wanderers

Bristol Rovers


Coventry City


MK Dons

Northampton Town


GROUP THREE – Reduction at Club’s Discretion

Bradford City

Charlton Athletic

Fleetwood Town

Peterborough United


Scunthorpe United

Oxford United

GROUP FOUR – No Reduction or Refund


Oldham Athletic

Port Vale

Sheffield United

Shrewsbury Town

Southend United

Swindon Town

Despite the Customer Charter statements, a question well worth posing is:

“Has ANY other club in this list, other than SWINDON TOWN, ever attempted to charge FULL PRICE to supporters for readmission to a rearranged match?” 

Please contact us if you can provide an example of this policy being enforced by any club at any time.


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