Terms & Conditions

Away Coach Travel Terms & Conditions

1. To qualify to receive the offer of a fifth away game free, each supporter will need to have travelled on the official supporter’s club coach to four consecutive league games. This does not include pre-season friendlies, or any cup matches that Bristol Rovers may partake in during the season.
2. Supporter’s club members will not be allowed to book on additional supporters using their own supporters club membership.
3. Each individual supporter should look to book away travel using their own E-mail address.
4. When booking away travel it is the supporter’s responsibility to ensure that they log onto the website as a supporter’s club member and use the correct drop-down menu to identify themselves as a member or non-member. Supporters who claim the £5 discount when not a member will be expected to pay the difference before travelling. Non-compliance may lead to the cancellation of further bookings.
5. When booking for away travel, supporters will be required to enter their surname along with their Christian name. This is for health and safety reasons and due to the fact, that leaving the surname blank causes issues for the stewards when identifying those travelling on the coach.
6. Should a supporter be unable to attend an away match and wish to transfer the booking into another’s name they will need to seek agreement from the supporter’s club in advance as this may incur an additional charge if the named individual is not a supporter’s club member.
7. Cancellations must be made at least 72hrs in advance, refunds will be given at the discretion of the supporter’s club committee, and each cancellation will incur a £5 surcharge.
8. No payments will be taken on the day of travel. All payments for coach bookings will need to be paid in advance of the coach departure date.
9. Away coach departure times are clearly displayed on the club’s website, therefore coaches will leave their designated departure areas at the time displayed when booking. Any supporter who arrives at their departure destination after the advertised departure time will not be liable for a refund should they miss the coach. Any changes to departure times will be made in advance of the date of travel and supporters will be notified of these changes.
10. There is a strict no alcohol policy for those wishing to travel on the official supporter’s club coaches. Where possible the departure times factor in time for supporters to arrive at the ground well in advance of kick off to allow supporters time to refresh. Any individual found in possession of alcohol on the coach will have this confiscated and consideration will be given to issuing the supporter with a ban on future away travel with the supporter’s club. The coach stewards reserve the right to carry out speculative searches of bags being carried onto the coaches.
11. Abuse, bad language, bad behaviour and a general inconsideration for fellow supporters when traveling on the official supporter’s club coaches will not be tolerated and such behaviour whilst travelling on the coach or whilst at designated service station stops may lead to police action being taken and a refusal to allow the supporter to travel onwards to their destination. It may also result in a ban thus not allowing the supporter to travel to future away matches with the supporter’s club.
12. It is the individual supporter’s responsibility to ensure that after the match they make their way directly back to where the away coaches are positioned. Anyone who wishes to make alternative arrangements following the conclusion of the match must make a steward aware prior to disembarking the coach. The supporters club coach will leave their designated position to return home no later than 30mins after the match has concluded, and any supporter who has failed to return to the coach will have to make their own arrangements to return to Bristol.  This is to ensure that fellow supporters are not inconvenienced and that the coach driver adheres to driving hour regulations.