Coach Travel T&C

BRISTOL ROVERS F.C. – COACH TRAVEL TERMS AND CONDITIONS.

Passengers are reminded of the terms and conditions whilst travelling on the Official BRSC coaches.

  1. Coaches will be stewarded by a BRSC representative who is responsible for the safety of passengers and the decision of the coach steward is final. Passengers must comply with any reasonable directives given by the BRSC coach stewards. Those travelling on the coaches do so at their own risk.
  2. Smoking, including electronic cigarettes, will not be permitted on the coach. Anyone smoking may be ejected from the coach or refused travel.
  3. No alcoholic drink is permitted on the coach. Anyone bringing alcohol onto the coach or appearing to be under the influence of alcohol may be ejected or refused travel.
  4. Supporters are expected to respect other passengers on the coach by not bringing on hot food, playing loud music, shouting or doing anything that is intended to cause a nuisance to others.
  5. BRSC and the coach provider recommend that no items are left on the coach. BRSC and the coach provider cannot be held liable for lost or stolen property. It is your responsibility to collect all your belongings at the end of your journey.
  6. The coach steward has the authority to search any bags or belongings to ensure compliance with these terms and conditions. Refusal to be searched may result in your travel being refused.
  7. Choosing the location for breaks is the joint responsibility of the steward and the coach driver.
  8. In the interest of safety, passengers must be seated while on route; unless using the toilet or obtaining something from their baggage. On arrival, passengers should remain seated until the coach has reached the drop off point at the away stadium.
  9. BRSC allows supporters aged 16 and over to travel unaccompanied on the Official BRSC coaches to away fixtures. Juniors, aged under 16, will NOT be allowed to travel on the Away coaches without a responsible Adult. A maximum of two Juniors under 16 may travel with each responsible Adult.
  10. BRSC expect the highest standards of behaviour from all passengers. Unacceptable behaviour may result in the supporter being asked to leave the coach and not allowed to travel in the future.
  11. Coaches will depart promptly to and from an away game. We do not wait for late passengers and do not take responsibility for their welfare if they are late. All supporters are asked to arrive 15 minutes prior to departure time.
  12. Passengers are expected not to use inciting behaviour towards the opposing fans which may result in the coach being the target of abuse and violence from the opposing supporters.
  13. BRSC reserves the right to refuse the sale of a travel ticket. Supporters guilty of behaviour that breaches this code of conduct may have a ban imposed upon them.

 

BRISTOL ROVERS COACH STEWARD’S GUIDELINES FOR AWAY TRAVEL

 The rights and responsibilities of the Official BRSC Coach Steward.

(1). Obtain your coach travel sheet which lists the passenger names and details and the Official Coach Away Travel Summary sheet before boarding the coach. Take with you copies of the BRISTOL ROVERS F.C. – COACH TRAVEL TERMS AND CONDITIONS. You may choose to issue a copy to any supporters who are a cause for concern.

(2). Allocate any coach and/or match tickets to those passengers who have pre-booked and are picking their tickets up on the day at the departure points.

(3). At the first departure point, check the tickets of those who have boarded by ripping off and retaining every ticket stub of each passenger’s coach ticket. Please ensure the passenger is on the correct coach and the ticket is for the correct match. Check the number of ticket stubs equals the number of supporters on the travel sheet that have booked to embark at that departure point.

(4). Do NOT leave the pick-up point until several minutes after the notified departure time. A few minutes’ wait will make no difference to the journey time, but all the difference to somebody who has struggled to make the departure time. Under NO circumstances must the coach leave before the official departure time.

(5). At the next departure point, check tickets of those who have boarded by ripping off and retaining every ticket stub of each passenger’s coach ticket. Please make certain that the passenger is on the correct coach and the ticket is for the correct match. Check that the number of ticket stubs equals the number of supporters on the travel sheet booked to get on at that departure point. Allocate any coach and/or match tickets to those passengers who have pre-booked and are picking their tickets up on the day at the departure point.

(6). Passengers are always expected to pre-book in advance. However, very occasionally, you may find a supporter turning up hoping to travel on the coach. IF there is spare capacity, please take name, details and coach fare and return to the supporter’s club shop on your return.

(7). On journeys of more than two hours thirty minutes in each direction, a break at the services at a convenient point should normally be taken. This is for the comfort of passengers. The steward should notify the passengers of the length of break and the precise time they should re-board the coach. Check that all passengers have boarded. Under no circumstance must the coach leave the services without ALL the passengers accounted for.

(8). In the interest of safety, passengers must be seated while on route; unless using the toilet or obtaining something from their baggage.

(9). On arrival, passengers should remain seated until the coach has reached the drop off point at the away stadium. Ensure all passengers leave the coach safely. Please ensure that all passengers know where to pick up the coach after the game and that they know that they must return to the coach immediately after the match ends.

(10). After the match, check that all passengers have boarded. The coach should not leave the stadium until ALL the passengers are accounted for.

(11). Under no circumstances must there be any alcohol whatsoever on board the coach. If the steward detects that a passenger has alcohol, even if not being consumed, it must be taken off the coach at the first opportunity.

(12). Responsible behaviour will be requested by the steward of any passenger either inside or outside the coach. The steward can in extreme circumstances request that the passenger leave the coach at the first safe opportunity.

(13). Complete the OFFICIAL COACH AWAY TRAVEL SUMMARY sheet and return to the supporter’s club Away Travel organisers for forwarding to the BRSC Committee members.

(14). Report any issues or concerns to the Away Travel organisers as soon as possible after the match.